Another example of insurance protection in action - Jerry and Eliane's story

The facts

• In February 2006, Jerry and his wife Eliane applied for a mortgage through their broker Jeffrey Toleman of Choice Home Loans in West Australia. They also took the protection that Jeffrey offered them.
• At the time Jerry was 56 and Eliane was 48, with 3 children in their late teens and early twenties.
• In February 2008, Eliane was diagnosed with breast cancer. She claimed under the cover for serious illnesses and shortly afterwards received a lump sum payment of $62,000.

The mortgage client, Eliane

“After having a routine mammogram, I was told that I should go to a clinic for further tests. Those tests revealed that I had breast cancer.

Because my mother had breast cancer about 20 years ago and also a couple of my aunts had suffered from it, I was not really surprised or shocked to be told that I also had it.

After finishing a course of chemotherapy and then considering my situation, I made the decision to have a double mastectomy, which I had last month and shortly I will be undergoing reconstruction. The surgeon was really happy with my decision as it now means that I am free of cancer. Words cannot express how relieved I feel.

We are really happy that we were offered insurance protection when we took our mortgage through Jeffrey. I am originally from Switzerland where people are really aware of the importance of insurance and where many are even over insured! I have always been aware of how important it is.

I worked as a home carer and when I was diagnosed with breast cancer, my doctor told me to stop working straight away. The money from the insurance claim has meant that I don’t have to worry about money. Not having an income, it came at just the right time and has helped with the mortgage, living expenses and also with the substantial medical costs. I don’t know how I would have coped without this money. And having no money worries allows me to totally focus on recovering.

I will eventually return to work, but before then I will be travelling to Switzerland to see my ageing parents. My mother has just suffered a stroke and my father has Alzheimer’s disease.

I was really happy with the way ALI handled my claim. They made sure that I received payment shortly after I sent them the claim form and their service was absolutely great.

While I’ve had a really bad year, I realise how so many people suffer much more and that things could be much worse for me. I am a very positive and happy person.”

The Mortgage Broker, Jeffrey Toleman of Choice Home Loans in West Australia

“I am very delighted that Eliane and Jerry took the ALI cover when I arranged their home mortgage. It makes me really happy to know that finances haven’t been a worry for them and that I have helped them in their difficult time.

Having insurance protection is so important, as serious illness can strike anyone and at any time. It can really help people to receive the best treatment and to have the best opportunity of being cured.

I offer ALI protection to all of my clients. When I ask them if they already have cover, most say “no”. Most also realise that it is a very good thing to do and they really appreciate me offering it to them.

The ALI product is very good and it’s really easy to offer to clients. With the 3 months of free cover, almost all take up the offer and the vast majority have continued their cover after the 3 months. I’ve always had great service from ALI and my BDM.”

 

About ALI

Australian Life Insurance (“ALI”) is a specialist risk insurance business that is committed to providing convenient and timely access to insurance protection for people taking out a loan. ALI is committed to ensuring brokers are able to successfully offer insurance to their clients as part of a broader service without losing focus on their core mortgage business.

ALI’s website at www.australianlifeinsurance.com.au contains more information about ALI and these services