Primary Sponsor - Women in Mortgage Business Network

Commonwealth Bank Australia

Commonwealth Bank, Third Party Banking (TPB) is the current market leader in the mortgage broking industry, and as part of our vision to be Australia’s finest financial services organisation through excelling in customer service, we provide our broker partners unique initiatives such as:

•   ‘Make Yourself at Home’, aimed at enhancing the customer service experience for both brokers and their customers, ensuring branch staff are appropriately trained and supportive of the broker channel, and creating cross-sell opportunities to help brokers fulfil all their clients’ financial needs;

•   CONNECT – a unique referral reward program
The CONNECT program allows brokers to refer customers to the Bank for additional non-mortgage products and services, also helping them protect their customers’ assets and lifestyle by recommending them to a specialist provider of insurance and risk products;

•   Customer Care – a customer retention program for brokers which leads the industry in its ability to facilitate ongoing broker contact with customers, and ownership of the relationship;

•   End-to-end online lodgements;

•   A comprehensive Sales and Process training program for new industry entrants;

•   Leading initiatives including a business banking suite of products.

At Commonwealth Bank diversity is regarded as a strength within the business. It increases competitiveness and organisational effectiveness by maximising talents, fostering innovation and tapping into the skills and creativity of all staff.

General Manager, TPB Kathy Cummings is a strong advocate for diversity and Bank-wide we value, respect and benefit by celebrating differences in the workplace as we make delivering service excellence our priority.

The benefits the Commonwealth Bank offers to brokers include working with a highly regarded brand that demonstrates leadership and innovation, and the support they require to meet all their clients’ needs, and a strong presence in the mortgage market with a leading suite of related products and services.

As sole primary sponsor of the WIMBN, the Commonwealth Bank is proud to support females in the mortgage business – an incredible group of women which continues to grow in both size and success.

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